- Appointment Scheduling
- Eligibility Vertification
- Data Processing
Patient scheduling services have undergone many changes. Patient scheduling is now an integral part of daily workflow management of every hospital or physician or practice. Our patient scheduling representatives are well trained in providing the below services:
- Handling telephone appointments
- Working with any EHR/EMR software
- Cancellation and rescheduling
- Recording no-shows
- Sending reminders (emails, phone calls)
- Preparing appointment schedule report
Eligibility verification services play an important role in maximizing the profits of any healthcare organization. D Prince Management eligibility verification services are focused on limiting denials and improving the revenue cycle of any practice.
- Online verification checks
- Phone calls
- Coverage limits
- Coverage days
- Effective dates
- Out-of-pocket expenses/deductibles
- Authorization/pre-authorization
- Co-insurance/deductibles
Our data processing services include demographics entry, charge entry, payment posting, and denial posting. We are also well-versed in ERA and have good knowledge of EMR/EHR interface. At D Prince, we always emphasize accuracy and turn around time (TAT) of each and every transaction that is delivered to the client.
- Our data team has the ability to work on scanned images as well as electronically submitted demographic sheets.
- Our team works with all the insurance rules and regulations specific to individual states in the U.S.
- We process charges for all specialties. Our team has the ability to put in place effective charge control measures.
- Our payment posters accurately balance the deposits on a daily basis.
- Low pay/no pay reports are sent to the client on a daily basis.
- Denials are handled on a priority basis, and secondary claim reports are sent to the client on a daily basis.
- All data entry functions undergo internal QA checks at several levels to provide high-quality outputs.
- Rules and instructions are periodically updated and sent to the client for acknowledgement.
- Productivity and SLAs are derived and accountability details are sent to the client on a daily basis.
- Our client coordinators play a very important role in effective client relationship management, coordinating via email, telephone, etc. D Prince emphasizes excellent communication skills, so that training, conference calls and communications meet the highest standards.
- Analysis of the overall work, changes in scope, and results are constantly shared with clients with a goal of continual process improvement.
